> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://theconcierge.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My booking was canceled and I haven’t received a refund

If we declined or canceled your booking, we will immediately refund it. The processing time can take 7 to 10 days and depends on your bank. If you have questions, contact your bank directly.