> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://theconcierge.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My booking was canceled, what should I do?

Because this booking is facilitated by a partner company, the property may be overbooked. If that's the case, the partner will notify us and we will immediately refund and cancel your booking. The processing time can take 7 to 10 days and depends on your bank. If you have questions, contact your bank directly.